Download Mercury Datasheet Suggested Number of Users Throughput rates, Suggested Users and E-Mails/day will vary depending on environment and configuration (activated proxies, VPN connections, IDS and Application Level Filters)

Suggested Users 10-100 Firewall Throughput 500 Mbps Concurrent Connections 250,000 VPN Throughput 55 Mbps E-mails per day 10,000 Datasheet (PDF)

Warranty terms and conditions

Standard Hardware Warranty: 2 years
Hardware Warranty Extension: Choosing Advanced Maintenance your hardware warranty will be extended as long as the Advanced Maintenance will be active. In order to take advantage of the warranty extension Advanced Maintenance must be the purchased from the first time.

Hardware Replacement:

If an hardware issue occurs and the EFW unit must be replaced, the RMA form shall be
compiled.

Once you got your RMA number from Endian Support Team, the failed hardware (together
with a copy of RMA) shall be shipped to:

Endian Srl
Via Vittorio Veneto 8/B
I-20091 Bresso Milan- ITALY

Returns

All returns are subject to a 15% restocking fee and any shipping related fees.

 

Endian offers a comprehensive range of highly qualified support services, a must for every security solution. You can get support either directly from Endian or through one of our worldwide partners, depending on the maintenance package of your choice:

Standard Maintenance is the most affordable support package. For first level maintenance, customers and endusers should contact their Endian partner or reseller.

Advanced Maintenance is designed for organizations requiring extensive support. This package includes a higher amount of incidents, remote support and instant hardware replacement. If required the request may escalate to Endian support.

Premium Maintenance offers direct contact with the Endian support team, for companies requiring support at the highest level. For technical support, customers can contact Endian directly via web or telephone.

Comparison of Endian Maintenance Packages	Standard Maintenance	Advanced Maintenance	Premium Maintenance
Updates
Security updates
Minor and Major version upgrades (feature improvements)
Antivirus signatures
Content filter URL blacklist
Endian Network
Centralized update and upgrade management
Centralized system access and management
System monitoring	N/A
Support Options
Knowledge Base
Online Manuals
E-mail
Phone	N/A
Remote assistance	N/A
Hardware warranty extension	N/A
Direct 1st level support by Endian	N/A	N/A
Custom Service Level Agreement (SLA)	N/A	N/A	TBD*

* To Be Discussed with Endian, can be customized based on customer requirements.